Design Research, Human-centered Design, Service Design, User Experience
Better Endings is a one year long project funded by Guy's & St. Thomas'. The main goal is to develop solutions for people to have access to better end of life care and experiences, focusing on the boroughs of Southwark and Lambeth.
The research phase consisted on listening to professionals and members of different communities through focus groups, interviews and ethnographies.
By listening to people living and dying it was possible to understand about their experiences, needs and wishes regarding death, dying and loss.
Bringing together end of life care experts and excited members of the community to co-design solutions led to different areas of opportunities and three different prototypes, which are being currently tested.
Updates from the prototyping phase below:
Conversations that matter
A kit composed by a set of cards with questions and a guide of how to use them was developed as part of the 'Life Lessons' prototype. The main goal of this tool is to support people to have conversations which would normally be hard to start / develop and make people to reflect about meaning and legacy in a lighter way.
These cards will be tested with people from different communities and contexts. The learning from their process will be synthesized in order to iterate this tool, improve its use and contribute to the 'Life Lessons' prototype. —15.09.2017